Reservation

Reservation section

Is part of the front office department that functions in serving room bookings from all media and plays an important role in making direct contact to guests either directly or indirectly so that guests decide to buy the products we offer.

According to guests

Reservation is a reservation made before a guest arrives at a hotel.

1. New Reservation: Reservation that is first made.

2. Amended Reservation: reservation that has been updated or changed. Changes that can occur are changes in arrival date, departure date, room type and number of people staying.

3.Cancelled reservation: canceled reservations, reservation cancellations can occur due to changes in visit schedules, due to unsupported security conditions, etc.

4. Confirm reservation: a confirmed / confirmed reservation. 

5. Individual reservation: reservation for individual guests. 

6. Group reservation: reservation for group guests. 

7. Conference reservations: reservations from guests with the main purpose of holding conferences / seminars 

8. Guaranteed reservation: reservation that has been guaranteed / guaranteed with: 

- Pre-payment: full room payment upfront. 

- Advance deposit, pay part of the room price as a down payment. 

- Vouchers: guarantee letters from travel agents 

- Guarantee letter: guarantee letter from the company / government 

- Credit card: a credit card by stating the number. 

9. No-guaranteed reservation: reservations that are not guaranteed / guaranteed. Usually reservations like this will be maintained until 6 pm, after that if guests do not come then the room will be sold to other guests. 

Functions and tasks of reservation section

1. Handling receipt of room reservations

2. Handling reservation changes

3. Handling the reservation cancellation

4. Processing a reservation

5. Filing reservation data

6. Establish good communication with guests, especially before guests arrive at the hotel

7. Selling rooms and other facilities at the hotel

8. Make a reservation report

9. Establish cooperation with other sections or departments in the hotel

Benefits of reservation

- Benefits of a reservation

Benefits of reservation for guests are:

1. Guests will be assured that the room will be available when the time comes.

2. Guests can estimate the budget that will be spent on lodging costs while traveling.

3. Guests avoid the possibility of danger and risk that may occur in the journey to find a room to stay.

4. Guests can enjoy maximum service because the preparation has been done long before.

- Reservation benefits for hotels:

1. The hotel can predict room occupancy rates in certain periods.

2. Hotels can predict room income in a certain period, so they can arrange programs that will use a certain budget.

3. Useful for arranging schedules for employees who will be employed in a certain period.

The hotel can provide maximum service to guests, so guests will feel satisfied. provide maximum service.

a. Individual reservation 

Booking a room for a prospective guest, a couple or a family. These bookings are usually made by prospective guests or agents. Prices given are normal prices or package prices (normal rates / package rates / family plan rates). 

b. Group reservation 

Room bookings are made by a travel agent or company and are usually specific to one type of room. Often the price given is a discounted price (discount rates / group rates).

c. Conference reservation 

Booking a room for a group that will have a meeting at the hotel. This reservation is usually made by an organization, company or association. The room price given is usually a commercial price.

The chronology of receiving guests' reservations includes: 

Answering an incoming call 

Ask when to use the room, number and origin of guests 

Confirming the type of room booked 

ask the payment method 

Fill the room booking form 

Spell guest / company names correctly

Repeat an order 

Provide the confirmation and certainty of the order by fax, email, or letter.

Marks rooms that have been booked in the reservation table 

Communicating specific matters to the relevant departments.

Reservation sources

1. Companies: companies that can be used as a source of room bookings are private companies, joint ventures, and foreign companies

2. Central reservation system: a room reservation system through a computer network, which network has already been accessed to the computer so that it can make bookings directly. There are several types of central reservation systems

3. An affiliate reservation: For booking hotel rooms that have a purpose for business

4. A hotel chain ”s reservation system: for example holidex (holiday inn group) maxial (hyatt group)

5. Hotel representative: Book a room that comes from a hotel representative office such as a representative at the airport

6. Airlines companies: Reservation sources obtained from airlines include cabin crew from representative offices that are scattered within or outside the country

Reservation media are: the tools, methods, or methods used to process a reservation. As for the reservation media, among others:

1. Telephone: telephone is an epective, fast and practical communication media.

2. Letters: In the past these reservation sources were often used, but nowadays it seems that the use of letters for reservations is very rarely used, because by mail it will take a very long time.

3. E-mail (Electronic mail through the internet network): this reservation media is a popular media source, because it costs less than others, and is very fast.

4. Personal: guests come directly to the hotel to make a reservation, this might happen because they live in a hotel adjacent to our hotel and for another time want to stay at our hotel or he wants to make a reservation for another friend or family. So the guest is face to face with the officer

Source:

Group 4

Novia silmi mustika

Razakya firdhaus sava

Shella agnesia