HOUSEKEEPING

Definition of Housekeeping

House; home 

Keeping; maintaining, caring, or looking after. 

From this understanding it can be concluded that housekeeping is the process of maintaining a home, as well as caring for and maintaining a house which in this context is a hotel.  

General Description of Housekeeping

The housekeeping department has the duty and responsibility of maintaining cleanliness, neatness, beauty, and comfort throughout the hotel, while also providing other supporting facilities needed by guests while in the hotel and providing satisfying service.

Usually the Housekeeping Department is integrated with the Front Office Department, into the Room Division. It is undeniable that the employment relationship between the Housekeeping Department and the Front Office Department. Front Office Department is the department in charge of selling rooms, while Housekeeping is the department in charge of preparing rooms for sale.

Room Boy's Responsi-bilities

Manage rooms that are their responsibility.

Serve all kinds of needs of guests they need during the stay.

Carry out orders from superiors, both related to carrying out daily tasks or extra jobs, or additional tasks for room maintenance, as well as tasks related to preparation for guest arrival.

Maintain the security of belongings of guests in the room.

Coordinate / cooperate with fellow friends in one section.

Collaborating with other sections in one department.

Collaborating with other sections and other departments.

Shift Division

Morning shift : 

- 6 AM - 2 PM, or

- 7 AM - 3 PM, or

- 8 AM - 4 PM

 Evening shift : 

- 2 PM -  10 PM, or

- 3 PM  - 11 PM, or

- 4 PM - 12 AM. 

Night shift : 

-  10 PM - 6 AM, or

-  11 PM - 7 AM, or 

-  12 AM- 8 AM. 

The Rules For Room Boy

Before Starting Work :

Enter the hotel through the door and the way provided specifically for employees.

Record the arrival time on the Time Card Absent, that is, on the Time Starp Machine.

Go to  the locker to change clothes.

Wear uniforms.

Wash your hands, brush your teeth and trim your hair and clothes, and clean the shoes.

Hair must be shaved neatly, must not have mustache, and beard.

Do not use jewelry and perfume too much. 

At work time :

Check the trolley cart if the preparation for work is complete.

Always start by knocking on the door first,  when going to enter the room or pressing the door bell while calling out your identity.

Do not knock / open the door of the room if the door is fitted with "Don't Disturb" by the guest.

Do not peek and listen to guest conversations, try to wear clothes or belongings of guests in the room.

Do not eat or drink a food or drink provided specifically for guests, especially in the room.

(Continue...)

At work time :

Don't rest in the room even though the room is empty.

Don't watch TV in the room, especially the occupied room.

Don't intersperse with chatters that don't dare.

Don't rest  in public spaces (lobby, corridor, etc.).

Don't smoke in the duty area.

Do not put the room key (passkey) in any place, but must be carefully maintained to avoid neglect.

Do not open a room for someone if you are not sure that the person actually lives in the room.

Sort Of Cleaning The Guest's Room 

The first thing to do is the Direct Order room.

The second are CO and EA rooms.

The third priority is rooms that have a "please make up room" sign.

VIP rooms or that are inhabited by important guests.

Next are occupied rooms (occupied by guests). 

Rooms that check out during the day. 

The last are vacant rooms. 

The order of cleaning the guest's room

Knock the door 3 times and say ”housekeeping” or ”room boy" .

Open the door quietly with the master key (if any). 

Turn on the light to check the bulbs, then open the curtain and windows.

Turn off the light. 

Call room service if there are any ditty dishes.

Take all the dirty ashtrays and glasses to the washbasih. 

Strip the dirty linen from the bathroom and the bedroom into the linen bag and remove all garbage as well. 

Clean the bathroom. Clean the toilet, bathtub, and washbasin. 

Restock the linen and supplies. 

Clean and dry the floor. 

Make the bed.

Dust  the room clockwise. 

Replace all guest supplies/amenities.

Put back clean ashtray, glasses, and wasrebasket.

Vacuum the room/ floor and look round the room to recheck. 

Close the windows and curtain.

Take out all the cleaning materials and supplies.

Lock the door and fill in the reports.

Room Statuses

OC / Occupied Clean is a room that has been occupied by guests and has been cleaned. 

OD / Occupied Dirty is a room that has been occupied by guests but has not been cleaned. 

VC / Vacant Clean is a room that is empty and has been cleaned

VD / Vacant Dirty is an empty room but not yet cleaned. 

VCU / Vacant Clean Uncheck is the room has been cleaned, but has not been checked or inspected. 

VC / Vacant Clean Checked, which means the room is clean, checked and worth selling.

ED / Expected Departure is a room that is expected to be checked out today. 

EA / Expected Arrival are guests who are expected to arrive today.

DND / Do not Disturb is a sign that guests do not want to be disturbed.

SO / Sleep Out, meaning that guests who are still registered but do not use the facilities in the room because they are outside the hotel. 

OOO / Out of Order is a room that needs serious repairs due to damage or a cleaning program in the room so that it cannot be used. 

ONL / Occupied No Luggage is a guest who occupies the room does not carry any luggage. 

HU / House Use is a registered room but is used by management .

Comp / Complimentary is a registered room used by guests but the room is free of charge.

Discovery of guest's belongings

Any discovery of guests' belongings left in the hotel area must be submitted to the House Keeper at the House Keeping Office.

Information that must noted in the list of items found:

Name of item found

Date found

Item serial number

The name of the find

Where items were found

Information :

Has been returned to

The name that receives the goods / who takes it

Date of receipt of goods

Signatures that accept

In addition, the belongings found must be given a clear statement, which is hung or tied to the goods. This information is called the lost and found tag, which contains:

- Item serial number

- date found

- What time was found

- The name of the inventor

So that guest's belongings left in the room can be immediately identified and found, when the room boy cleans the room that has just been left by the guest, Room Boy must check the following places:

- In the cupboard

- Under the bed

- In / under pillows

- In the bathroom

- Under the desk

- In a desk drawer

- Above the bed, under the sheet

Inform to Cashier's Front Office immediately if it finds guest items and immediately handed over to the owner. But if the guest has left the hotel, immediately take it to the House Keeping Office to be stored in the lost and found cupboard. Never, ever, do not report if you find items belonging to guests, or even brought home without permission from Floor Supervisor or House Keeper.

What to do if you find guest's belongings:

Report and deliver the item to the House keeping Office / Floor Supervisor.

List of inventions according to the information written on the list of inventions of the said goods.

Report immediately to the Front Office if guests may still be in the lobby.

Equipment

Broom 

Clean the floor from rubbish or dirt wet or dry that is loose / not attached to the surface of the floor.

Bottle sprayer

Spraying liquid / cleaning agent on the object being cleaned. 

Caddy bucket

Save equipment and cleaning materials for the Purposes of Room / public area attendants that are small. 

Carpet extractor

Suck the dirty liquid that will be accommodated in a separate tube. 

Ceiling broom 

Clean the dust on the ceiling or high surface, and the cobwebs on the ceiling that we often encounter.

Container bin 

A place to temporarily collect garbage before being taken to a landfill or transported by a garbage transport car.

Extractor machine

Machine to wash carpets with a foam system, without rinsing again, and the remaining foam that has been dirty will be suction by the machine again.

Floor maintenance machine

Suck the dirty liquid that will be accommodated in a separate tube. 

Floor sign 

Used to warn others to be careful because the floor is wet

Floor squegee

Drying / pulling the surface of the floor which was flooded.

Hand brush 

Rub the dirt and stains on the floor and walls.

Hand gloves

Protect hands from chemical hazards

Lobby duster

Trapping dust on the floor or a large area (lobby).

PA trolley

Used if paired with a floor maintenance machine.

This tool can be used for stripping, polishing, buffing, scrubbing.

Pad scourer

Clean the bathroom and sink / wash-basin walls.

Pail

Collect water and cleaning agent solution.

Power wall 

Machine for washing walls with a foam system.

Toilet bowl brush

Used for the inside of the toilet.

Trolley bucket

Suck the dirty liquid that will be accommodated in a separate tube.

Wet mop complete

Clean the wet floor.

Window squegee

Clean the surface of the glass from water, dust, and other dirt that sticks to the glass.

Window washer

Washing windows / glass can usually be joined by a rod / stick if it cannot be reached by hand. 

Source:

Irma Erviana

B3218033

Sallma Widyasari

B3218053

Siskawati

B3218056